- You handle and resolve incoming requests in 1st and 2nd level IT support.
- You process support tickets efficiently and in compliance with defined SLAs using Atlassian ServiceDesk.
- You install, maintain, and manage hardware and software via Intune, supporting the configuration and use of workplace IT equipment.
- You manage user accounts and permissions in Microsoft Entra ID, ensuring data security and proper access control.
- You administer identities, groups, and access policies in Microsoft Entra ID, including Conditional Access and multi-factor authentication (MFA).
- You support and maintain our Teams-based telephony solution, and provide training and ongoing support to end users.
IT System Administrator (m/f/d)
Karlsruhe
Full-time
Permanent employee
Your mission
We are looking for a dedicated IT System Administrator with a focus on IT Support and Microsoft Entra ID to strengthen our IT team. In this role, you will act as a key point of contact for internal users and ensure the smooth operation of our IT workplace environment. Your work in IT support and infrastructure spans:
Your profile
- You bring a strong understanding of internal customer needs and a service-oriented mindset.
- You have proficiency in Microsoft Entra ID administration and identity and access management.
- You have a solid understanding of IT support methodologies and service-oriented workflows.
- You demonstrate strong analytical and problem-solving skills.
- You combine high interpersonal and communication skills with a well-organized, structured way of working and the ability to prioritize tasks effectively.
- You are proficient in English, both written and spoken, and are able to read and create technical documentation in English.
Why us?
Here you can find our benefits: PTV Logistics Employees Benefits | PTV Logistics
Further information
Location: Karlsruhe, hybrid
Contact Person
Magdalena Riffault
Senior Talent Acquisition Partner
Senior Talent Acquisition Partner
About us
PTV Logistics - a leading global software company for transportation logistics!
We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice!
Interested? Then take a look at our website: https://www.ptvlogistics.com/en
We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice!
Interested? Then take a look at our website: https://www.ptvlogistics.com/en